Sager One-Year Limited Parts And Labor Warranty Policy
1. Definition of Terms
As used in this warranty policy, "Product" means any hardware manufactured for or by Sager bearing the "Sager" trademark, trade name, or logo that is purchased directly from Sager or a Sager Authorized Reseller.
An "Original Purchaser" is any consumer that purchases and has possession of a Product directly from Sager or from a Sager Authorized Reseller.
An "Authorized Reseller" is any retail store that has an agreement to purchase Products direct from Sager on an ongoing basis for resale.
An "End User" is the ultimate consumer of the Product and constitutes anyone who owns and uses a Sager Product.
"Date of Original Retail Purchase" is the date the Original Purchaser bought the Product from Sager or an Authorized Reseller.
2. Scope of Warranty
SAGER WARRANTS this Sager hardware Product against defects in merchandise and workmanship for a period of ONE (1) YEAR from the Date of Original Retail Purchase.
a. Products Covered
This warranty applies only to hardware Products manufactured by or for Sager that can be identified by the "Sager" trademark, trade name, or logo affixed to them. Sager provides no warranty whatsoever for any software provided with its Products; such software is warranted separately by their manufacturers. Sager does not warrant any products that are not Sager Products. This warranty does not apply if the Product has been damaged by accident, abuse, misuse, or misapplication; if the Product has been modified without the written permission of Sager; or if any Sager serial number has been removed or defaced.
b. Service Procedures
If you discover a defect, Sager will, at its option, repair, replace or refund the purchase price of this Product at no charge to you, provided you return it during the limited warranty period, with freight charges prepaid to the appropriate Sager repair department, and provided you obtain a Return Merchandise Authorization (RMA) number prior to shipping your defective Product. The RMA number must appear plainly on the outside of the shipping packaging. RMA numbers can be obtained by calling or writing Sager at the address and phone numbers printed on this certificate. For each Product returned for warranty service, please attach your name, address, telephone number, RMA number, and a copy of your bill of sale bearing the appropriate Sager serial numbers as proof of Date of Original Retail Purchase.
It is your responsibility to complete a backup of all existing data and programs on Sager Products prior to returning the Product to Sager for repair under this warranty. SAGER WILL HAVE NO LIABILITY FOR LOSS OR RECOVERY OF DATA OR PROGRAMS.
c. Five Working Day Due Diligence Repair
DURING THE ONE (1) YEAR limited warranty period, Sager will use due diligence to repair your defective Product and ship it to you within five working days after its arrival at our repair facility. You will pay for shipping the Product to our repair facility and we will pay ground shipping to return the Product back to you. If we fail to repair your defective Product within five working days, we will use due diligence to repair your defective Product and return it to you by UPS Three Day at our cost.
SAGER DOES NOT COUNT THE DAY THE PRODUCT ARRIVES AT OUR REPAIR FACILITY OR THE DAY THE PRODUCT IS SHIPPED BACK TO YOU FROM OUR REPAIR FACILITY AS "WORKING DAYS" FOR THIS "FIVE WORKING DAY DUE DILIGENCE PREMIUM REPAIR".
"FIVE WORKING DAY DUE DILIGENCE REPAIR" APPLIES TO END USERS IN THE CONTINENTAL UNITED STATES OF AMERICA ONLY (EXCLUDING PUERTO RICO, ALASKA, HAWAII, AND U.S. POSSESSIONS AND TERRITORIES). OTHERWISE, YOU ARE RESPONSIBLE FOR SHIPPING THE PRODUCT TO OUR REPAIR FACILITY AND WE WILL SHIP THE PRODUCT BACK TO YOU FREIGHT COLLECT.
SAGER RESERVES THE RIGHT TO REQUIRE REIMBURSEMENT FOR SHIPPING COSTS IF IT IS APPARENT THE PROBLEM IS NOT COVERED BY THIS LIMITED PARTS AND LABOR WARRANTY.
d. Lifetime Free Technical Support
SAGER WILL PROVIDE telephone or email technical assistance to the ORIGINAL PURCHASER of a Sager Product for as long as the Original Purchaser continues to possess the Product. All "Third-Party" software and peripherals are not covered by this Lifetime Free Technical Support. They are supported by their original manufacturers.
3. Sager's Limited Warranty Obligations are Limited to the Terms Set Forth Below:
THE WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHERS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. SAGER SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. NO SAGER DEALER, AGENT, OR EMPLOYEE IS AUTHORIZED TO MAKE ANY MODIFICATION, EXTENSION, OR ADDITION TO THIS WARRANTY.
SAGER IS NOT RESPONSIBLE FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOST PROFITS, DOWNTIME, GOODWILL, DAMAGE TO OR REPLACEMENT OF EQUIPMENT AND PROPERTY, AND ANY COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH SAGER PRODUCTS.
Some states do not allow the exclusion or limitation of incidental or consequential damages or exclusions of implied warranties, so the above limitations or exclusions may not apply to you. This warranty gives you specific rights, and you may also have other rights that vary from state to state.
4. Governing Law
This limited warranty policy shall be governed by and construed in accordance with the laws of the State of California. Any litigation under this agreement shall be resolved in the trial courts of Los Angeles County, State of California, which shall have exclusive jurisdiction on this matter.